Terms & Conditions – Zen’s Academy

Zens Training Academy – Terms & Conditions



Students must pay a 25% deposit in order to complete their enrolment onto their course. Failure to do so may result in students being refused commencement of their course and moved to another course date.  This deposit payment is non-refundable, but may be transferred to another course/date (within 12 months at Zen’s Training Academy’s discretion).

Full course fees must be paid by the first day of the course (via bank transfer or credit/debit card a week before the course commences, or in cash on the first day of the course), unless a payment plan or other method of payment is previously agreed. Zen’s Training Academy reserves the right to refuse a course if full payment has not been received.

Students are required to attend all dates of their course. If students fail to attend any part of their course for any reason, Zen’s Training Academy will not offer refunds. Catch up dates are at the discretion of Zen’s Training Academy.

Students should arrive on time, as stated on their joining letter. Students should notify Zen’s Training Academy at the earliest opportunity if they cannot arrive on time.

Absence should be avoided wherever possible. Any time off for personal reasons, religious holidays, etc. must be discussed and agreed before booking.


Students must provide sufficient notice for all cancellations. Minimum 14 working days for cancellations and minimum 10 working days for rebookings (where applicable)

All cancellations must be made directly over the phone to the office and followed up with an email.

In the event of cancellation of courses/examinations by the student, deposit payments will not be refunded and Zen’s Training Academy reserves the right to charge 100% of course fees. In the event of a rebooking there will be a charge of up to £100 dependant upon course plus an admin charge of £12. Rebooking fee, admin charge and any remaining course fees must be paid in full before rebooking.

Should the course be cancelled by Zen’s Training Academy due to unforeseen circumstances, bad weather, terrorism or any other major disruption then Zen’s Training Academy would not refund students. An alternative course date will be offered.


Students are expected to look presentable and professional at all times and maintain a professional manner. Rude and abusive behaviour will not be tolerated and will result in immediate termination of courses. No refunds will be given.

All rooms are to be kept in a clean and tidy manner. Students who cause any damages to Zen’s Training Academy’s property will be held responsible and charged appropriately. If necessary, police will be informed.

Theft will not be tolerated and will result in immediate termination of all classes and no refund given. Police will be informed.

Students should not remove any property from the academy without prior consent.

If translators are required, they must be arranged and paid for by the student. Zen’s Training Academy must be notified of translator’s attendance at time of booking.

Any personal belongings at the premises are left at the students own risk. Zen’ Training Academy accepts no responsibility for any loss or damage.

Zen’s Training Aacdemy reserves the right to change or restructure course content in order to best cater for students learning abilities. This can result in an increase or a decrease in course content.

If a student fails to attend an examination for any reason, Zen’s Training Academy is not obliged to offer the next available exam date.

Zen’s Training Academy accepts no liability for adverse affects or issues related to products which students have not trained with. This includes any changes to product content or if products are discontinued by their manufacturer after training.

Zen’s Training Academy accepts no liability for services that students perform after training is completed. All students are advised to make sure they have both personal and public liability insurance before utilising knowledge gained at Zen’s Training Academy.

Zen’s Training Academy cannot be held responsible for any external links/websites or their content.

Zen’s Training Academy reserve the right to change location of courses between all registered premises’ (prior notice will be given).

All terms and conditions are accepted by students upon booking any courses.


No applicant or student receives less favourable treatment on grounds of sex, age, race, colour, nationality, ethnic or national origins, disability, political or religious belief. Students are treated on the basis of their relevant merits and abilities.